In the last few years, BPM as a management discipline and technology has evolved from a departmental experiment with narrow scope to a mission critical enterprise wide transformation enabler. However, a lot of the recent large BPM engagements have not demonstrated the business results promised by BPM software vendors primarily due to the “execution” gap – gap between what the technology can do and the skills needed to make that happen. Unless this gap is bridged, organizations will not realize the full extent of benefits from their BPM programs.

Serendebyte is a global services firm focused on helping clients achieve business transformation through process innovation. The name is inspired from “Serendibite” which is considered to be one of the rarest gemstones in the world. Legend goes that Arab traders discovered this stone in Sri Lanka and named it after the Arab and Persian name for Sri Lanka, Serendib.